New York, N.Y., February 29, 2024 - PRISM MediaWire - LivePerson, Inc. (NASDAQ: LPSN) is currently experiencing significant challenges, evident in its impact on the PRISM NextGen Tech & AI Index where it stands as the largest detractor, causing a notable decline of approximately 42%. This downturn follows the company's announcement of its Q4 earnings, revealing a quarterly loss of $0.18 per share, falling short of analysts' estimates. Moreover, the company's Q1 revenue guidance of $79-$83 million, compared to Factset's projection of $94.4 million, and Adjusted EBITDA guidance of (($2 million)-$2 million), versus Factset's $6.3 million, further contributed to the decline. Disappointingly, LivePerson's FY 2024 guidance also failed to meet expectations.
In response to these challenges, LivePerson has acknowledged undergoing a strategic transformative phase and has identified significant challenges from its WildHealth business, which it intends to divest. Additionally, unexpected customer cancellations have added to the company's difficulties.
LivePerson is recognized as a leading provider of conversational commerce solutions, offering a robust platform that enables businesses to engage with their customers through AI-powered chatbots, messaging, and live chat. This technology facilitates real-time communication between brands and consumers across a variety of digital channels, including websites, mobile apps, social media, and messaging platforms. LivePerson's solutions are tailored to enhance customer engagement, optimize sales and support processes, and elevate conversion rates through personalized and interactive conversations.
As management endeavors to revitalize its operations, it remains to be seen whether LivePerson will defy current trends within the AI landscape, emerging as an anomaly amidst a cohort of NextGen companies experiencing notable growth.
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